How to cancel an app that does not have a cancel function

3 0 1

I installed an app, and it does not perform, at all. I have a 14-day free trial and want to cancel it before I get charged. This app is so bad that half of the buttons don't work. Unfortunately, it seems they also left out a cancel button and their website FAQ is not complete. I have emailed the developer but at this point I don't feel like anyone is running the app due to the state of it. How do I go about cancelling this app? It is called Scale-up Print Designer.


Replies 2 (2)
Shopify Partner
5 0 0

You will find the app delete button in settings > apps and sales channel. Can you please send screenshot of that setting so that I can help you with deleting the app from your store?

Binal G. | Digital Marketer
- If you find my reply helpful, please hit Like and Mark as Solution.
- Feel free to PM me for any help.
Shopify Partner
2405 223 532

Hello @PIE20,

Good day! Gina from flareAI app - free sales machine here to assist.

To cancel a Shopify app that you have installed, you will need to do the following:

Acme Jewelers · Apps and sales channels · Shopify 2023-03-10 01-43-41.png

1. Log in to your Shopify admin account.

2. Go to Settings > Apps and sales channels

3. Locate the app you want to cancel

4. Click on "Uninstall" corresponding to the app

Once you have uninstalled the app, it will be removed from your Shopify account, and you will not be charged any further fees.

If you are unable to find an "Uninstall" link, or if the app is not working properly, you can contact Shopify support for assistance. They will be able to help you cancel the app and ensure that you are not charged any fees.


flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing