How to cancel Loox Reviews subscription after deactivating a store?

romanchik
Tourist
6 0 1

I deactivated my store but did not cancel the Loox review subscription. Will I be charged the monthly on loox ? If yes how to cancel it when I do not have the access to settings ?

Replies 6 (6)

PageFly-Kate
Shopify Partner
1157 338 340

Hi @romanchik ,

Have you downgraded or uninstalled the Loox app before deactivating your store?

When you opt for Shopify's Pause and Build plan, the billing cycles for third-party app charges will proceed normally in line with Shopify's policy on app charges. To avoid incurring charges while your store is paused, Shopify advises removing any third-party apps that incur regular fees.

Hope it helps!

 

Kate - PageFly Team

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

romanchik
Tourist
6 0 1

Hi, Thanks for your response but I guess you did not read my question. I deactivated the shopify store but did not know that I even have a Loox subscription so I did not uninstalled the Loox app. Is there any way I can do it now when the store is not there anymore ? Thanks

PageFly-Kate
Shopify Partner
1157 338 340

Hi @romanchik,

Have you contacted Loox app support for help? If you can not access your store to downgrade the app, you can ask them for the solution.

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

romanchik
Tourist
6 0 1
I did contact them and hoping they will cancel subscription. Thanks for
your help
Tamarry_Loox
Shopify Partner
24 1 2

Hey, 
Tamarry from the Loox team here 🙂 

I just wanted to check with you if this was resolved.

If not, please contact us at support@loox.io and we'd be happy to help! 

romanchik
Tourist
6 0 1
Yes ! I received a refund. Thanks for your help