How to cancel Loox Reviews subscription after deactivating a store?

[romanchik]

I deactivated my store but did not cancel the Loox review subscription. Will I be charged the monthly on loox ? If yes how to cancel it when I do not have the access to settings ?

[PageFly-Kate]

Hi @romanchik ,

Have you downgraded or uninstalled the Loox app before deactivating your store?

When you opt for Shopify's Pause and Build plan, the billing cycles for third-party app charges will proceed normally in line with Shopify's policy on app charges. To avoid incurring charges while your store is paused, Shopify advises removing any third-party apps that incur regular fees.

Hope it helps!

Kate - PageFly Team

[romanchik]

Hi, Thanks for your response but I guess you did not read my question. I deactivated the shopify store but did not know that I even have a Loox subscription so I did not uninstalled the Loox app. Is there any way I can do it now when the store is not there anymore ? Thanks

[PageFly-Kate]

Hi @romanchik,

Have you contacted Loox app support for help? If you can not access your store to downgrade the app, you can ask them for the solution.

[romanchik]

I did contact them and hoping they will cancel subscription. Thanks for
your help

[Tamarry_Loox]

Hey, 
Tamarry from the Loox team here 🙂 

I just wanted to check with you if this was resolved.

If not, please contact us at support@loox.io and we'd be happy to help! 

[romanchik]

Yes ! I received a refund. Thanks for your help