How to Charge for One Shipping Label Across Multiple Fulfillment Locations?

[lucymaloney]

We fulfill orders from 20 different store locations, but I'm encountering issues with shipping charges when customers order items from multiple locations. Shopify Shipping charges for each location separately, but I want to charge for just one shipping label, even if items come from different locations. For example, if a customer orders 3 items and each item is in a different store, Shopify charges for each shipment, so it comes to around $30. Instead, I want to just charge the customer for 1 of those shipping labels, not all 3.

To work around this, I implemented a shipping script that caps the shipping cost at $15, no matter how many locations are involved. However, this prevents me from offering more expensive expedited shipping options.

Has anyone found a better solution or used apps that can handle this more effectively? We tried ShipStation, but it was expensive, and its return portal can't handle split shipments, so it wasn't worth it for us.

Are there any solutions or apps anyone has found to manage multi-location shipping charges?

[Sandy--STOQ]

@lucymaloney Quick question here, if you don't mind - have you looked into Split Shipping settings and checked if disabling it helps?

We run a preorder app full time and many of our merchants often end up having to disable split shipping to charge a single fee for orders with in-stock and preorder products. Sounds like a similar case here with multiple locations.

[lucymaloney]

Hi there,

We want to keep Split Ship settings enabled, however we only want the customer to be charged one shipping label even if it is a split ship.

[Jo_EarlyBird]

Hey @lucymaloney , we run a pre-order app (Early Bird) and did research on this for our customers when Split Shipping was first announced in July.

It should be as simple as disabling Shopify's new Split Shipping in Checkout feature.

You can do this by visiting Settings > Shipping and Delivery > under the first "Shipping" section you should see "Manage "Fulfillable inventory" and "Split shipping" setttings.

Once you've disabled Split Shipping in Shopify checkout, I believe the following will happen in your case:

• The shipping rates for your products shipping from different locations will be combined into a single shipping rate displayed to your customer at checkout. This means that the customer will see one shipping cost for their entire order, rather than separate costs for each product based on its shipping location.
• If the products cannot be fulfilled in a single shipment, Shopify might still split the fulfillment into multiple shipments, but the customer will not have the option to select different shipping methods for each shipment unless split shipping is enabled. (Which is why they introduced this new feature.)
• By default, the lowest total shipping cost for all shipments will be selected for the order.

[lucymaloney]

Hi there,

We want to keep Split Ship settings enabled, however we only want the customer to be charged one shipping label even if it is a split ship. We have limited inventory, so there are often times when items need to be pulled from multiple locations. Thanks

[lucymaloney]

I took a look at the split ship settings and it appears that setting is already disabled and the customer is still being charged multiple shipping labels

[Jo_EarlyBird]

Hey @lucymaloney, I've contacted Shopify Support for you.

If you want to keep Split Shipping enabled but only charge 1 shipping fee, this will be an upcoming feature. For now, since you're fulfilling products from different locations rather than different dates, Shopify will still charge your customers multiple shipping labels.

Have you looked into apps that do custom shipping rules? Shopify Support suggested to look into this one: Advanced Shipping Rules.

See if you can set it up to charge a single shipping fee even when orders are split into multiple shipments.