How to contact support chat

Solved
loejewels
New Member
1 0 1

Please help me out, I can't seem to get in touch with support chat. Perhaps others are having the same issue?

Accepted Solution (1)

Accepted Solutions
Nick_Marketing
Shopify Partner
1363 314 397

This is an accepted solution.

Try this link https://help.shopify.com/en/questions#/contact/chat

In case it doesn't work, try in Incognito mode (Chrome browser)

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

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Replies 3 (3)
Nick_Marketing
Shopify Partner
1363 314 397

This is an accepted solution.

Try this link https://help.shopify.com/en/questions#/contact/chat

In case it doesn't work, try in Incognito mode (Chrome browser)

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
beelove
New Member
2 0 1

I can't access support chat at all. When I open the link you've provided, I am instructed to select my store, and then once I do I'm just bumped back to the support forum.

I'm on the "pause and build" plan and I'm not able to cancel my plan. My billing section is greyed out and when I look at my plan details, there is no other information than that I'm getting charged $9/month for pause and build.

What can I do? Is there support email or a phone number? Thanks

beelove
New Member
2 0 1

My mistake. I was logged in with my staff account. 😕 All is good now.