Solved

How to correctly input weight for Etsy listing?

Porreca
Visitor
2 1 0

Good morning,

As the product is physical and requires shipping, the connect states that a weight must be entered. In the listing I do see a field titled ‘weight’ though there is no indication how the information should be entered.

As the product is 4 ounces, I have tried entering:
4 ounces
4oz
4 oz
0.25lb

Each of these results in an error state claiming the listing requires the weight to be specified and it must be greater than 0.

How would I go about resolving this?

Thank you.

Accepted Solution (1)
Porreca
Visitor
2 1 0

This is an accepted solution.

Thanks but I discovered the answer on my own. 

the field for weight within the marketplace connect app is not evaluated by the system at all. The weight must be set on the Shopify item listing directly in the products area. 

View solution in original post

Replies 2 (2)

JoshA_SMC
Shopify Staff
15 1 2

Hello Porreca,

 

Josh here from Marketplace Connect Support.

 

It seems we'll have to dig into this deeper. Please send us an email at marketplace-connect@shopify.com or reach us via chat at the lower-right portion of the app so we can have this issue resolved. Thanks!

Porreca
Visitor
2 1 0

This is an accepted solution.

Thanks but I discovered the answer on my own. 

the field for weight within the marketplace connect app is not evaluated by the system at all. The weight must be set on the Shopify item listing directly in the products area.