How to end a free trial of an app without being billed?

[Neeko99]

Hi, I have been trialing a few apps and have had to agree to payment terms that kick in after a trial period ends in order to access the functionality. Now I want to delete the ones that I am not going use and I want to be sure that I dont get billed when the free trial ends.  If I delete the app will this stop the paid subscription from starting? Thanks in advance 🙂 

[Blair · Accepted solution]

Hi @Neeko99,

Thank you for reaching out to the Community! I'm happy to provide some assistance with apps to ensure no associated fees are charged after uninstalling. To provide some context, apps that are uninstalled within the stated trial period are not expected to endure fees.

However, if the app is uninstalled any time after the trial period ends, fees may be charged. I would recommend reaching out to the app developer directly to confirm the app has successfully been uninstalled and no fees will be charged. To contact the app developer, you can head to the Shopify App Store, locate the app and select Support > Get Support. 

Please let me know if you have any other concerns.

[Neeko99]

Thats great!  Thanks for your help @Blair 🙂