How to filter specific product SKUs in workflow email notifications?

[Elizabeth20]

Hello, I have 2 work flows that have conditions to only send an email if a certain Product SKU has been ordered.  In the Action the flow sends an email with details from the order.  One of the details is the Product SKU.  What's happening is every product including the product SKU we are only looking for is showing up in the email.  We would like to see only what's listed in the condition to show on the email.  Is there another option to choose then SKU as a variable?

Below I copied and pasted the email as it would not upload.  As you can see there are multiple Product SKU's but the only one that should be listed in the email is underlined and bolded.

What do I need to do to the flow to remove the other SKU's that are showing up?  

Order Detail for Order #31688

Name of Customer : 

Clinic Name: 

Customer Address:

Item SKU:

PSW-100

PSK-020

137018-MEA

P-HR-01

352099

I-IUI-C-O

OOPW-SC01-1

Item Quantity:

1

1

1

1

1

1

1

Price of product:

106.0

126.0

134.99

54.93

155.0

125.0

80.2

[PaulNewton]

Is this about shopify's flow app or some other app, or are you asking for a new app recommendation??

The email output you've given is irrelevant as others need to see as least some of the LOGIC , code, or context that is responsible for the output.

You've basically asked people what's wrong with your car engine by telling them what color the car is.

[Elizabeth20]

Sorry Paul first time using this platform.  I am using the Shopify Work Flow and needed some assistance and was told to put my issue in the chat.  Is there someone I can speak to that can help me fix the issue I am having with my work flow as Shopify customer service was not able to help and told me to come here. 

[PaulNewton]

{{ order.line_items.first.sku }} as an example given by the help chatbot.

For the skus in flow go through the existing templates for sku and email examples to see how those are built. 

https://shopify.com/admin/apps/flow/web/editor/templates  ?

And dig through the flow specific subforum

https://community.shopify.com/c/shopify-flow-app/bd-p/flow 

For some things the chatbot on the help site can sometimes spit out code but it's a slog of being very precise with questions: i.e. asking it " for shopify flow what's the code to put a product sku from an order into an email action? " will only spit out:

{{ order.line_items.first.sku }}

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@Elizabeth20 wrote:

Sorry Paul first time using this platform.  I am using the Shopify Work Flow and needed some assistance and was told to put my issue in the chat.  Is there someone I can speak to that can help me fix the issue I am having with my work flow as Shopify customer service was not able to help and told me to come here. 

---

It is never about the platform, communicating effectively so you are giving other people the right amount of context is a lethal make or break habit for new merchants regardless of using shopify. 

The forums are for peer to peer posts , and connecting with contributors like myself a shopify-partner, not a shopify employee.

There are shopify staff on the forums but what they can do is limited like any other shopify support cannot build your business processes for you; they could for instance only aid if there's a system error but not fix someone's code for them.

So that is why support would send  you to the forums.

If you still need this flow debugged/fixed you could hire me by mail for services.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.
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