How to fix "We weren't able to verify your shop" error

New Member
5 0 0

Does anyone know how to fix this issue in Shopify? I updated my Facebook account name to match with Shopify account details as well as tried to upload different documents, but nothing worked. 

Screenshot 2023-09-19 at 9.18.53 pm.png
Thank you so much for any help. 

Reply 1 (1)

Shopify Staff
1566 187 278

Hi there, @simplehomedecor. Thank you for taking the time to reach out to the Shopify Community regarding this issue with your Facebook Sales Channel. My name is Imogen. It's good to meet you!


This verification process that you're hitting issues with is a process that is owned by Meta, so even though the error is being flagged within Shopify's Admin for the sales channel, the issue itself is on the side of Facebook. As such, you're going to want to get in touch with Facebook's Support Team for assistance with resolving this. You should see a link in your Facebook Channel that says 'Get Support'. You'll want to click on that, and follow along with the provided steps to get in touch with their support team.


Let me know if you run into any issues with this!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog