How to reply to customers questions for the app?

New Member
6 0 0

I have been receiving questions from customers regarding our app to my email.

How can I see all these messages and reply?

Screenshot attached.



Replies 2 (2)
Shopify Staff
180 15 24

Hi, @!

In order to respond to any comments/reviews left for your store, you can go through to the following -

  1. Log into your Partner Dashboard.
  2. Click on App > Name of the app.
  3. In the App actions drop - down, click View Shopify App Store listing.
  4. Head to your Reviews section and click Reply.

We also have more information and tips for responding to app reviews/comments here.

Nia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

New Member
6 0 0


Do you mean this? I don't see the messages from customers here.