How to resolve Instagram shipping issue with a connected commerce account?

[georgepatrick]

Hi everyone!

We have an issue trying to setup our shop - we get this message:

**This Instagram account is already connected to a Commerce Account. To continue using Instagram Shopping you need to delete the connected Commerce Account. Contact Facebook to help you resolve this issue.**

We have tried everything, from reinstalling the Facebook App, to creating a new commerce account etc - but still have the same error. 

Has anyone else experienced this, and what is the solution?

Thanks in advance

[FOCUSGROUP]

Having same issue! FACEBOOK FIX THIS!!!!!!!!!!!!!!!!!!!!

[ac1122]

Same here. Were you able to fix this?

[ac1122]

I'm currently dealing with the same issue. Were you able to solve this? How?