App reviews, troubleshooting, and recommendations
I want to add a filter using the Smart Product Filter & Search app but filters are not displayed in my Ella theme on the other hand if I configure it with the Dawn theme filters are simply displayed I don't know why it is not displaying in the Ella theme can somebody helps me to figure it out? Thanks in advanced
hopefully this documentation will helps you to find the solution. If not do let me know i will check it for you and give you the solution.
Thanks
@Liquid_xPert_SJ I read the document but gives how to set filters I setup according to the documentation but problems come with the display of filters as earlier when I configured it with my draft theme Dawn filters work perfectly but with my current theme, Ella filters do not display instead default filter of Ella are displayed currently!
do you want me to look into it? if yes it needs collaborator access to see the issue.
thanks
Hello @TK-1
Welcome to Shopify Community.
Did you checked that your the Ella theme you installed is a 2.0 theme or not ?
If it is a 2.0 theme than the filters will work with it so you can contact the theme developer to check the issue.
If it is not a 2.0 theme than you need to upgrade to a 2.0 theme and you will need a developer to setup the filter code in the Ella theme.
Thanks
Yes, my theme is 2.0.
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