App reviews, troubleshooting, and recommendations
I uninstalled Product Review app and installed Loox, but the Product Review app is still showing the stars, allowing customers to write reviews. Please help!
Hi there @BTC2021!
Don here from Shopify.
Thanks for sharing your question with us here in the Shopify Community.
As the Product Reviews app is created and supported by us here in Shopify, we might be able to provide some support for using this app.
We can take a look at your specific example to see if our theme support team would be able to help out in this example with removing the app code if you can reach out for support via our help centre.
Would you still be setting your store up here or have you been selling for a while already?
Do you know what else you need to work on next for your store?
Regards,
Don
Don | Social Care @ Shopify
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Hi again @BTC2021!
Don from Shopify once again.
Thanks for getting back to me here.
To be clear, in order to potentially get support for removing that app code, you would need to reach out via our help centre as outlined above.
That is the only way we would be able to access and discuss your account securely and the only way we'll be able to forward your request to our Themes team for consideration.
All the best!
Regards,
Don
Don | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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