How to update identifier_exists through Shopify ?

user072319
Excursionist
82 0 7

Hello there,

 

We've activated Google Shopping shopify app for our store a month ago. In Google Merchant Center > Products  > Diagnostics , we're getting warning like Limited performance due to missing identifiers [gtin, mpn, brand]

 

screencapture-merchants-google-mc-products-diagnostics-2020-05-07-10_41_52.png

 

To fix this error, how to update identifier_exists for the products which gives this warning?  How to bulky update the products identifier_exists as we've to update 5000+ products? (If we've to do it via excel upload, what is the column name and value we've to provide?)

 

Any help would be appreciated. 

 

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EmmanuelFlossie
Shopify Partner
1105 50 254

From other merchants, I have read that you can no long bulk upload Google Shopping related data.

 

To resolve the issue, make sure to add a bar code and brand value in Shopify.

 

If you don't have this, go to Google Merchant Center > Products > Feeds > click on the feed > feed rules.

Now add a feed rule to set identifier exists to the value no

More info: https://support.google.com/merchants/answer/7450276?hl=en

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
viky
Excursionist
38 1 3

How long does it take for that error to go away?

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EmmanuelFlossie
Shopify Partner
1105 50 254

 If you have added the data correctly, within 24 hours. If its not added within 24 hours, then something went wrong. You should contact the app support team you are using.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
viky
Excursionist
38 1 3

It worked. Thank you

RuthO
New Member
1 0 0

This is really helpful, thank you!

Should the feed rule be set to:

Idenifier_exists set to "no", or set to "false"? Is there a difference?

Thank you in advance.

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EmmanuelFlossie
Shopify Partner
1105 50 254

False is the original value, last year Google changed it to no (I guess to save a few bytes of data)

You can use both currently, however, I would set it to no as this is the new updated guideline.

Reference: https://support.google.com/merchants/answer/6324478

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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Mel_Baldwin
Tourist
6 0 5

I have literally spent all day going around in circles, from 'link to link' to work this out and I wanted to help people save time and unnecessary stress!

First of all.....STOP searching in Shopify and head over to your Google merchant centre account, go to the left hand menu and click 'feeds'.

If you sell custom products and don't have a clue about 'feeds', gtin's / mpn's etc. then here's how to get rid of the 'missing identifiers' error you're probably seeing at the bottom of your product diagnostics page.

(this is for anyone who has linked their store to Google from Shopify, (added as a sales channel), which automatically uploads all your products using 'content API').....I'm not sure if you will have the same options if you've uploaded your products one by one, sorry!

1. Click on the content API link under 'feed name'

2. There you will find the elusive 'feed rules' menu....click!

3. Click the blue + button to create new feed rule

4. Choose processed attributes

5. Scroll down to choose 'identifier exists' and set to 'no'

6. Then click 'save as draft' and click test, (or apply if test doesn't work) *

* For me, the 'test' didn't work, so after waiting approx 10 mins, I tried again, still didn't work....so after another few mins, I clicked 'apply', waited 10 mins, went to back to feeds - content API - feed rules - and your new attribute rule should be there, set to no!

To check it worked properly, go back to your product diagnostics in the left hand menu....and voila! your error message should be gone

I really hope this helped.....as it has driven me crazy for the last couple of months, but today was the day to sort it out!!!! 

(I think the last 2 steps in the screenshots might be the wrong way around, but I ran out of brain cells by the time I realised, hope it still makes sense)

Good Luck,

Mel xx

daron76
Tourist
4 0 2

What about if you have only a few custom products and you want to set identifier exist to NO only for those custom products and not for the entire feed?Thank you!

EmmanuelFlossie
Shopify Partner
1105 50 254

Either use feed rules to target these specific products: https://support.google.com/merchants/answer/7450276?hl=en

Or create a supplement feed: https://support.google.com/merchants/answer/7439058?hl=en

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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