Oops...looks like the images didn't come through..sharing them here based on the sequence of screens i see..
1. Click on All attributes
2. Trash icon only offers 'save as draft' option or cancel the whole step
3. Saving as draft brings me back here where i choose the 'discard' option
4. Which brings me back to square one
yup...just learnt that hitting the reply button in the email to post a message doesn't post the images. Just posted here on the forum directly and you should be able to see the images.
Because Google support does not use their own tools as you and I. They tend to read scripts, and answer based on the provided scripts.
If you have questions, simply ask the community, the answers tend to be from experience, rather than scripts.