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How would I go about creating an embedded app like this?

jig_r
Shopify Partner
28 0 4

Screenshot 2020-08-18 at 23.20.05.png

 

This is an app which lets users request a refund on their client side. 

 

What is required to make something like this, does anyone have an idea of the high level logic involved in this?

Would this be possible via a Shopify Ruby App?

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