i can not add facebook application to my shop

i can not add facebook application to my shop

Moemen
Visitor
2 0 0

i can not add the facebook application to my website.. i was working good but i remove it to fix some issues but now i  can not attached it again to my shop 

 

any clue ??

Replies 3 (3)

Kimi
Shopify Staff
1511 169 269

Hi, @Moemen.

 

You can try clearing your browser's cookies and cache, or by logging in to your store through a different web browser altogether, or a completely different device. From there you can install the Facebook app again, to see if that will work.

 

You can also try installing the Facebook app on your store via incognito or private windows to rule out any browser issues.

 

Are you seeing any error messages, when you're attempting to install the Facebook app on your store?

Kimi | Social Care @ Shopify 
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Moemen
Visitor
2 0 0

@Kimi 

Yes error message tell me that this page are not exists which is very
strange and wired

Here the msg appears

 

There’s no page at this address

Check the URL and try again, or use the search bar to find what you need.

 

 

Kimi
Shopify Staff
1511 169 269

Ah I see, thanks for that information @Moemen.

 

In this case, you can contact our live support team so that we can take a closer look at your store on our end and continue to troubleshoot this with you. To do this, you'll need to visit our Help Centre here, then type in your question or the topic you need help with. After that, you should see the Get Support heading at the very bottom of the page, and you can click Continue to start a support request. From there, our live support team will continue to troubleshoot this together with you.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog