I can't login whit my computer 💻💻 for Shopify

Liafashion
Visitor
1 0 0

I can't login whit my computer 💻

 

Reply 1 (1)

Moira
Shopify Staff
2040 223 325

Hey @Liafashion,

 

Thanks for reaching out today.

 

I'm sorry to hear you're not able to login. Does this issue happen when attempting to log in on a different device or browser?

 

To assist you with logging in, please follow the steps below.

 

  • First, clear your cache and cookies and completely reboot your browser.
  • Once you've restarted, head to this login link to log into your store. 

 

If you're still having issues logging in, I recommend trying the troubleshooting steps below.

 

  • Try a different web browser, as well as incognito or private windows to rule out any browser issues. 
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.

 

Let me know how you get on!

Moira | Social Care @ Shopify
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