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I cant download the app

New Member
1 0 0

It doesnt let me to download the app it says my store location is not in US, but currently my store is in US, do you know how can i fix this

Reply 1 (1)
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

Hey, @maqajabi.

Tira here to help. 

It's tough to tell what's going on here but typically when an error message like this appears, there could be multiple addresses on a store.

I'd love to dig into this further with you to find out what's happening.

Here are some questions to troubleshoot:
What is the name of the app that you're trying to download? 

Where are you trying to add your address?

Do you have a screenshot of the error?

Once I hear from you, I'll be able to assist! 

Talk soon,

Tira | Social Care @ Shopify 
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