I'm beign charged for an app that uninstalled

cambabuur
Visitor
3 0 0

Screenshot 2023-08-15 at 09-53-12 cambabuur · Billing cycle Aug 14 2023 · Shopify.pngI'm positive I uninstalled these apps before their trial expired, yet they still appear in my bill. ?

Replies 4 (4)

remy727
Shopify Partner
40 2 22

As you can see on Dropast ‑ Taobao Dropshipping, their trial period is 7 days.
Looks like the subscription started on July 23rd.
If you didn't uninstall the app before July 23rd, you will get charged even if you uninstalled the app on the 24th or 25th.

From Shopify docs:

remy727_0-1692083793167.png

 

Looking for a Shopify App developer? Please visit: https://github.com/remy727
cambabuur
Visitor
3 0 0

Yes, I initially installed it on the 16'th and uninstalled it on 23rd.

 

I installed it again yesterday to figure out what's happening.

Screenshot 2023-08-15 at 10-17-35 Shopify.png

remy727
Shopify Partner
40 2 22

Hi @cambabuur, looks like you installed the app before 4:10 PM on July 16th.
For example, if you installed the app at 4:09 PM on July 16th and uninstalled the app at 4:10 PM on July 23rd, you will be charged since the trial period ended.

Looking for a Shopify App developer? Please visit: https://github.com/remy727
cambabuur
Visitor
3 0 0

That's absurd !!