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Hi Brad
That is a very unclear question. You did not provide any details. What site, to withdraw from where? And does it even have any connection to Shopify?
But if sound similar to this question:
https://community.shopify.com/c/shopify-discussions/am-i-being-scammed/m-p/3076085
And then it is most likely a scam. Also check thi video maybe not the same sacm but could explain the process
https://www.youtube.com/watch?v=TyZ3yg5OOTo