App reviews, troubleshooting, and recommendations
Hello house, I mistakenly deleted a paid app that I paid for on the 11/08/2021. How will I recover it without another billing
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It really depends on the app. It's best to contact the app support team/developers directly.
Gotcha! Now, are you trying to get a refund on the most recent bill? If so, one of our support advisors would be happy to help via email, or live chat to see what can be done regarding a potential refund. You can get in touch with one of our advisors from our Shopify help center to start that process.
Dirk | Social Care @ Shopify
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@autoluxurystore Anytime! We're you able to get your billing situation resolved?
Dirk | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hey, @autoluxurystore
Sorry to hear! What was the name of the app that you installed? Depending on the app developers, they may be able to assist you in prorating the remaining time that you had on their app for the month of August. In that case, reaching out to their support team would be the best course of action.
If there is anything else I can help you with, please let me know.
Dirk | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
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