I need help about my mistakenly deleted app

Solved
autoluxurystore
Tourist
5 1 0

Hello house, I mistakenly deleted a paid app that I paid for on the 11/08/2021. How will I recover it without another billing

Accepted Solution (1)

Accepted Solutions
autoluxurystore
Tourist
5 1 0

This is an accepted solution.

Voyager Upsell & Cross-sell by Skup

View solution in original post

Replies 8 (8)
Nick_Marketing
Shopify Partner
1368 314 399

It really depends on the app. It's best to contact the app support team/developers directly.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
Dirk
Shopify Staff
Shopify Staff
1592 196 356

Hey, @autoluxurystore 

Sorry to hear! What was the name of the app that you installed? Depending on the app developers, they may be able to assist you in prorating the remaining time that you had on their app for the month of August. In that case, reaching out to their support team would be the best course of action.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

autoluxurystore
Tourist
5 1 0

This is an accepted solution.

Voyager Upsell & Cross-sell by Skup
autoluxurystore
Tourist
5 1 0
Their reply was not satisfactory, I was directed to Shopify team for
refund. Blah blah
Dirk
Shopify Staff
Shopify Staff
1592 196 356

Gotcha! Now, are you trying to get a refund on the most recent bill? If so, one of our support advisors would be happy to help via email, or live chat to see what can be done regarding a potential refund. You can get in touch with one of our advisors from our Shopify help center to start that process.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

autoluxurystore
Tourist
5 1 0
Thanks, I have done just that and it's being process
Dirk
Shopify Staff
Shopify Staff
1592 196 356

@autoluxurystore Anytime! We're you able to get your billing situation resolved?

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

autoluxurystore
Tourist
5 1 0
Yes for sure. Shopify support team helped me, I got it re-installed without
being charged again, thanks for your concern.