I need help with add sales channel "Facebook"

[vietduc]

I am trying to add facebook sales channel but received a note:

"We’re unable to create your Commerce Account because Facebook Shops and Instagram Shopping is unavailable in your region. Learn more about Commerce Eligibility Requirements." 

How to do this?

Thanks,

VietDuc

[Blair · Accepted solution]

Hey @vietduc,

Thank you for reaching out to the Community! I'm happy to provide some guidance with setting up the Facebook Channel, to get this resolved. To successfully sell on both Facebook and Instagram, the shop must meet Facebook's eligibility requirements. I recommend checking out our Facebook Shop  and Instagram Shopping document for more information on Facebook's outlined requirements. It states however: 

• Your store needs to be located in a country or region where the Facebook Shop feature is available.
• You need a Facebook Page for your business. The Facebook Page needs to use the Shopping template.
• Your Sender email, set in the Store details settings of your Shopify admin, needs to be a valid email address.

If you are currently located in a country or region that is not supported, Facebook Shop and Instagram Shopping will not be available to you. It's completely understandable how this may not be ideal, but hope to see Facebook expand this within the future. 

You should however, be able to add the Facebook Sales Channel to the shop, but will remain limited in it's features. For more information on this, you can check out our Setting Up the Facebook Channel document as it touches on this further. 

Please let me know if you have any other questions!