Thank you for reaching out to the Community! I'm happy to provide some assistance with connecting your domain, to ensure this gets resolved. To confirm I'm fully understanding, are you connecting a third-party domain to the shop?
If so, I'd encourage you to check out our Connecting Third-Party Domains document for steps on how to successfully complete this. Prior to connecting your domain to the shop however, you will want to confirm that the DNS Records are correctly pointing to Shopify.
These DNS Records include:
Point theArecord to the Shopify IP address184.108.40.206.
If necessary, change theHostname to the@symbol.
Delete any other A records on the domain if there are any present.
Point theCNAMErecord with the namewwwtoshops.myshopify.com
Once successfully completed, you can then connect the domain to the Shopify admin. To acheive this, you can:
Head toSettings > Domains, from the Shopify admin.
ClickConnect existing domain.
Enter your domain, such asjohns-apparel.info, and then clickNext.
To confirm that your domain is connected to your Shopify store, clickVerify connection.
It's important to note that it might take up to 48 hours for your domain to be verified. After it's verified, your domain is listed in the THIRD-PARTY DOMAINS section of the Domains page with the status Connected.
Please let me know if you have any other questions or concerns.
Blair | Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog