App reviews, troubleshooting, and recommendations
Hi all,
When I upload product images to my Shopify store, the images I am uploading have a transparent background. If I view them in the admin, or on my storefront, and download them through the UI, the pictures I download are those originals with the transparent backgrounds.
When I use the API to get the list of images and their URLs, however, the URL does not link to the image that I originally upload. Rather, at that URL is an image that has a whitish/greyish background that is not transparent, and is often a different size than the one I uploaded.
How can I get a link to the original image? Why does the API send me to a different image that doesn't show anywhere in the admin or on my storefront?
Thanks.
Shopify and our financial partners regularly review and update verification requiremen...
By Jacqui Mar 14, 2025Unlock the potential of marketing on your business growth with Shopify Academy's late...
By Shopify Mar 12, 2025Learn how to increase conversion rates in every stage of the customer journey by enroll...
By Shopify Mar 5, 2025