Inbox - can you get a customer chat transcript?

[rgbarberocsw]

A customer just asked me for a transcript of our chat. I thought it would be easy - I've been using Inbox since it was available and this is the first time a customer has asked for a transcript. Is there a simple way to do this?

[AnthonyLisa]

I would like to know this as well. This seems to be a lacking feature that some customers find important. 

[dashskinjoel]

i would like to know this answer as well, or if there's any recommendation for other apps. 

[pingtchong]

Yes I'd like to know the solution to this as well. Can tech support please provide an indication as to when this will be responded to or resolved ? This ticket has been opened for nearly 1 year now.