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INO: Backorder Status/Date Display on Order Status Page

jonathanmabey
New Member
3 0 0

hello,

currently, we are receiving unexpected backorder dates on some of our products (reseller here) -- in search of an app that can display a custom set status on the customers tracking page, where the order shows "Confirmed" we are in need of displaying a custom set date and text that shows back ordered until 9/1/21 etc..

thanks!

Replies 6 (6)
soulchild37
Shopify Partner
100 6 23

Hi @jonathanmabey ,

You can add text to display in the order status page by adding code in the Store Settings > Checkout > Additional script part.

n1.png
n2.png


You can paste in this code in the additional script part and click "save" : 

<script>
  {% if order.fulfillment_status != 'fulfilled' %}
    Shopify.Checkout.OrderStatus.addContentBox(
     '<h2>Notice</h2>',
     '<p>Back ordered until 1 September 2021</p>'
    )
  {% endif %}
</script>

 

This will show a notice like this on the order status page, if the order is unfulfilled : 
n3.png

 

Hope this helps!

Regards,

Axel Kee

Spent too much support time dealing with order cancellation request from customer? Wouldn't it be good if customer can cancel order on their own without bugging your support? Try out Cancellable app! https://apps.shopify.com/cancellable . I also write articles about store customization that can improve your customer shopping experience here : Yagi Software Blog
jonathanmabey
New Member
3 0 0

hello @soulchild37 thank you for the reply! that does provide the text display needed, but I am needing it to display a unique date per order. i have tried using custom order status by W3 but that isn't displaying in that block. any idea on how to have this retrieve information that is unique to each order?

thanks!

soulchild37
Shopify Partner
100 6 23

Ah I see, where do you store the information (the delayed date/timing I guess?) for the order? is it on the order details? @jonathanmabey 

Spent too much support time dealing with order cancellation request from customer? Wouldn't it be good if customer can cancel order on their own without bugging your support? Try out Cancellable app! https://apps.shopify.com/cancellable . I also write articles about store customization that can improve your customer shopping experience here : Yagi Software Blog
jonathanmabey
New Member
3 0 0

hello @soulchild37 

currently, this info is stored in a google sheet, however, we could input the date into Shopify order page somehow.. is a tag the best location or where do you suggest that your script could pull the info from?

 

thanks so much!

soulchild37
Shopify Partner
100 6 23

Ah I see, I would suggest using metafields (custom fields which you can add to each order) to add these data into orders, then you can access them on the order status page.

You can use the free plan of this app to add metafields to order: https://apps.shopify.com/metafields-manager-by-hulkapps 

 

after adding the metafields value to each order, you can follow this tutorial to show the value on the order status page (the tutorial is for product page but it works similarly to order) : https://www.shopify.my/partners/blog/110057030-using-metafields-in-your-shopify-theme

 

hope this helps!

 

maybe 

Spent too much support time dealing with order cancellation request from customer? Wouldn't it be good if customer can cancel order on their own without bugging your support? Try out Cancellable app! https://apps.shopify.com/cancellable . I also write articles about store customization that can improve your customer shopping experience here : Yagi Software Blog
soulchild37
Shopify Partner
100 6 23

Heya @jonathanmabey ,

I have just written a step by step tutorial to show custom date (different date for different order) on the order status page, using metafields : https://yagisoftware.com/articles/how-to-show-text-message-in-order-status-page.html

Hope this can help you!

Spent too much support time dealing with order cancellation request from customer? Wouldn't it be good if customer can cancel order on their own without bugging your support? Try out Cancellable app! https://apps.shopify.com/cancellable . I also write articles about store customization that can improve your customer shopping experience here : Yagi Software Blog