Re: Instagram not showing store or products, despite everything set up properly

Instagram not showing store or products, despite everything set up properly

leaving
Visitor
1 0 1

Hi hi!

Have been in the process of setting up IG as a sales channel, and everyhing appears to be set up properly - but when I go to my Instagram on my phone, it doesn't show any store section or show any of the few products I have set up. 

Help me please !!! ❤️

Replies 9 (9)

Victoria
Shopify Staff
2261 154 260

Hi, @leaving.

 

Welcome to the Shopify Community and thanks for sharing your question here.

 

You mentioned you've set up everything to enable Instagram Shopping however, you're not seeing your products or a store section on Instagram.

 

To gain more insight, could you check within your Shopify admin > Facebook Sales Channel section for any error messages? If there are error messages present, please share a screenshot of it here. 

 

When setting up the Facebook Sales Channel and enabling Instagram Shop, were you able to follow the steps listed in our Setting up Instagram Shopping? In order for your shop to be fully setup, you'll need to enable the following:

 

  • Convert your Instagram profile to a Professional Account. (This is done directly in the Instagram app)
  • During the process of setting up Instagram Shopping in the Facebook Sales Channel, you'll need to Request approval.
  • Add your product catalogue to Instagram. If you don't have a Shopping section, then tap Edit Profile and confirm that you're connected to your Facebook Business Page. 

 

 

Lastly, did you know you can include your Facebook, Instagram and other social platform links in the footer section of your store? This can help drive traffic to your other social platforms and increase brand visibility. 

 

How to add social links to your storefront footer section:

 

  • Navigate to your Shopify admin > Online Store > Themes > Customize section.
  • In the theme editor, on the left-hand side, select the paintbrush labelled Theme Settings.
  • Click Social Media. You'll be able to input the links of your social platform accounts.

 

Please let us know if you were able to follow these steps. I look forward to learning more to have this resolved.

Victoria | Shopify 
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vmez
Tourist
4 0 2

I have the same problem. Everything is approved on Shopify, no errors, and Instagram is not showing neither my inventory nor my collections. The error on Instagram says "content not available - this content cannot be seen in this region". This seems strange as our shop is in Spain and I am trying to see my inventory from France.

ebburtner
Excursionist
22 0 4

I am also having the same issue. 

I have no errors. 

Some days the product tagging works, but most days it does not. 

I have had my Shopify account connected to Instagram & Facebook for years. 

Product tagging works from my desktop if I post to Facebook so it has to be an issue with the connection to Instagram app.

MartinNN
Visitor
2 0 0

Its almost 2024, I got exactly tha same problem. No errors, everything is linked and approved but there is no shop button available on Instagram nor FB. Seems like no one really cares here. 

Pretmybaby
Visitor
1 0 0

I have the exact same problem. Everything is set up and verified. I can see instagram shop on commerce manager as well but I can't see the shop on instagram app

 

Funny thing is I can add my shop collections using shopping sticker in stories but I can't add single products.  That list looks empty

NS14
Visitor
2 0 0

I am having the same issue - meta sales channel is all set up and all products are linked and synced.  Product catalogue shows no errors and able to view all products, but when i go to tag a product from my store on instagram, none of my products are showing.  so frustrating!!!

 

Mas2013
Visitor
2 0 0

Hi did you manage to sort this? im having the exact same problem, everything set up in meta business but its like my shop doesn't exist on instagram or facebook? 

NS14
Visitor
2 0 0
Unfortunately, no. Sorry to hear you are having the same problem. My
catalogue number on shopify matches up on facebook and instagram and
everything looks fine, but the product list does not show.

I have to actually start typing the name of the product for it to come up
to tag AND I can only tag a product on my phone.

Instagram on my PC no longer has the option to tag products, only people.

I don't know if you've noticed, but some instagram posts with the shopping
bag icon have tags that all overlap in the top left corner of the post.
Glad it's not just me, but this is so frustrating. Something has obviously
happened with instagram and Facebook in the last couple of weeks...

Upinarms
Visitor
1 0 0

I am doing this now, I have added collections to my online instagram store, and items from the collection are missing. All of my products are approved.