Instagram not showing store or products, despite everything set up properly

1 0 1

Hi hi!

Have been in the process of setting up IG as a sales channel, and everyhing appears to be set up properly - but when I go to my Instagram on my phone, it doesn't show any store section or show any of the few products I have set up. 

Help me please !!! ❤️

Replies 2 (2)
Shopify Staff
Shopify Staff
1958 137 222

Hi, @leaving.


Welcome to the Shopify Community and thanks for sharing your question here.


You mentioned you've set up everything to enable Instagram Shopping however, you're not seeing your products or a store section on Instagram.


To gain more insight, could you check within your Shopify admin > Facebook Sales Channel section for any error messages? If there are error messages present, please share a screenshot of it here. 


When setting up the Facebook Sales Channel and enabling Instagram Shop, were you able to follow the steps listed in our Setting up Instagram Shopping? In order for your shop to be fully setup, you'll need to enable the following:


  • Convert your Instagram profile to a Professional Account. (This is done directly in the Instagram app)
  • During the process of setting up Instagram Shopping in the Facebook Sales Channel, you'll need to Request approval.
  • Add your product catalogue to Instagram. If you don't have a Shopping section, then tap Edit Profile and confirm that you're connected to your Facebook Business Page. 



Lastly, did you know you can include your Facebook, Instagram and other social platform links in the footer section of your store? This can help drive traffic to your other social platforms and increase brand visibility. 


How to add social links to your storefront footer section:


  • Navigate to your Shopify admin > Online Store > Themes > Customize section.
  • In the theme editor, on the left-hand side, select the paintbrush labelled Theme Settings.
  • Click Social Media. You'll be able to input the links of your social platform accounts.


Please let us know if you were able to follow these steps. I look forward to learning more to have this resolved.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

4 0 2

I have the same problem. Everything is approved on Shopify, no errors, and Instagram is not showing neither my inventory nor my collections. The error on Instagram says "content not available - this content cannot be seen in this region". This seems strange as our shop is in Spain and I am trying to see my inventory from France.