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Instagram page not linking!

from
New Member
1 0 1

I get this error message in my Instagram Sales Channel on Shopify "Your connected Facebook Page on Shopify isn’t connected to an Instagram Account. Learn more about connecting your Instagram account to your Page." even though my Page is linked to my Instagram Business Account. Can you please fix that? Thank you!

Replies 30 (30)
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @from!

 

This is Rae from Shopify. Thank you for reaching out about your Instagram connection, and welcome to the Community. 

 

When this error occurs, there are a few different troubleshooting steps I recommend trying to get this resolved. 

 

As a starting point, can you please open your Instagram app from a mobile device and login to your business account. Then, head to your profile and open the menu in the top right hand corner. From here, select 'Settings > Account > Linked accounts'. Under 'Facebook', please check to make sure your correct Facebook business page is linked. If the incorrect page is linked, just tap on 'Facebook'  to connect the correct account instead. 

 

Next, please login to your Facebook account and head into your business page. Click 'Settings'  and then scroll down to 'Instagram'. Double check to make sure your business Instagram account is connected to your Facebook page here. If it's not already connected, please go ahead and do this. 

 

After you've completed these steps, are you able to tag products correctly on your Instagram app?

 

Please keep me posted on the above. I look forward to hearing back from you about this! 

Rae | Social Care @ Shopify 
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ssekjewelry
New Member
3 0 0

Hi Rae, 

 

I'm getting the same error message. I tried disconnecting and connecting Facebook back again, but after a few tries Shopify still does not recognize that my Instagram and Facebook pages are already linked! Please help, I just launched Shopify and hope to get this sorted asap it's important. 

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @ssekjewelry

 

Thank you for reaching out about the troubles you're having with your Instagram and Facebook connection. I understand the urgency in resolving this, and I'm glad to help out further. 

 

To confirm, do you see the option to tag products on your Instagram posts through your Instagram app? If so, this is a great sign! 

 

If you're not seeing this option currently, we can certainly help troubleshoot and track down the issue. With that being said, on your Facebook Business page, do you see a 'Shop' tab?

 

Additionally, in your Shopify admin, do you see any errors listed under the 'Facebook Shop'  section? Or, is your Facebook Business page showing as 'connected' here?

 

Looking forward to hearing back from you regarding the above! 

Rae | Social Care @ Shopify 
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ssekjewelry
New Member
3 0 0
Hi Rae,

Thanks for your response but I hope this can be expedited with much thanks!
🙂

1) I cannot find the option to tag products on my Instagram page. I have
updated the app to the latest version.

2) Yes, my Facebook page has a "Shop" tab

3) In my Shopify admin, there are no error messages in my Facebook tab
besides having some products not published due to being categorized as
"dating" items.

4) Please refer to this screenshot:

[image: WhatsApp Image 2020-03-11 at 6.52.44 PM.jpeg]

I have tried to disconnect and connect both pages according to the advised
sequence, and my Instagram and Facebook pages are clearly connected as I
post on Facebook automatically when I post on Instagram.

Do advise, Rae! Appreciate your help.

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @ssekjewelry!

 

Thanks for following up with these details. 

 

It sounds like your Facebook page is set up correctly, which is excellent. However, since you're still unable to tag products on Instagram, I recommend trying the following steps to troubleshoot further: 

 

  1. Open up your Instagram app from a mobile device and visit your business profile
  2. Tap 'Edit Profile'
  3. Under 'Page', ensure your Business Facebook account is linked, not your personal Facebook account

 

Once your Business Facebook account is definitely linked here, please follow these steps: 

 

  1. From your Instagram app on your business profile, tap the three lines in the top corner to open the menu 
  2. At the bottom of the menu, tap 'Settings' 
  3. Tap 'Business' 
  4. Tap 'Shopping' 
  5. Ensure the product source under 'From Facebook Pages'  is tied to your store's .myshopify.com URL

 

If you're unable to see the 'Shopping'  section or the catalog information mentioned in steps 4 and 5 above, please make sure your Instagram app is fully up to date. If the app is already updated, I recommend toggling your Instagram account from a business account, to a personal account, and back to a business account once again. You can do this by following these steps

 

If you're still unable to tag products on Instagram after completing these steps, please reach out to Instagram directly for more assistance on this, as this is something that will need to be investigated further on Instagram's end. To contact them, I suggest submitting a report directly through your Instagram app by following these steps

 

Let me know how this goes! 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ssekjewelry
New Member
3 0 0
Hi Rae,

Yes I checked that my business Facebook account is linked on my Instagram
app! Not my personal account.

I tried toggling back to personal and then back to business, but all I see
is this— which was the same. I tried requesting Instagram to approve my
page this way, about a week ago. They have not yet done so.

[image: screenshot2.jpg]
[image: screenshot1.jpg]

Please advise if this is something positive?
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @ssekjewelry!

 

I appreciate your response. 

 

It looks like the images you attached unfortunately didn't come through to me here. With this in mind, can you please attach these again using the 'Photos' button directly above the text box when typing a reply to me? This button can be found beside the other formatting options. It looks like this: 

 

20-03-efimo-wl49x.png

 

 

If you're unable to toggle your account between a personal and business account, then this may need to be looked into by Instagram further. However, once I receive the screenshots from your app and check out the options you're seeing, I can take a closer look. 

 

In the meantime, I'm glad to hear that you've already contacted Instagram about this. Hopefully they can get back to you with more information.

 

Speak soon! 

Rae | Social Care @ Shopify 
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Simone955
New Member
1 0 0
Hi Rae,
My problem is the same as yours. Identical in every aspect. I've tried everything, read every forum. Going three weeks now with no solution. I'm at my wits end.
Hopefully we'll get a solution soon.
All the Best
Simone
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @Simone955

 

Thank you for reaching out to let me know about the troubles you've having. I'm sorry to hear about the frustration this has caused, and I'm glad to help offer more assistance. 

 

To confirm, are you also receiving this error message: "Your connected Facebook Page on Shopify isn’t connected to an Instagram Account. Learn more about connecting your Instagram account to your Page." ?

 

If so, I suggest working through the additional troubleshooting shared above in this thread to ensure: 

 

  • Your Facebook business account is linked to your Instagram business account under 'Settings > Account > Linked accounts > Facebook'  in your Instagram app. 
  • Your Instagram business account is linked to your Facebook business account on your Facebook business page under 'Settings > Instagram' . 
  • Your Facebook business page has a 'Shop' tab, and is using the 'Shopping' template.
  • Your Facebook business page is connected to your Facebook Shop channel in your Shopify admin, by following these steps
  • The product source within your Instagram app is tied to your .myshopify.com URL under 'Settings > Business > Shopping > From Facebook Pages'  directly within your Instagram app. 
  • Your Instagram app is fully up to date on your device. 

 

If you've followed all of these steps, and you're still unable to tag products on Instagram, then I recommend reaching out to Instagram about this directly for more assistance, as they will need to investigate this further on their end. You can do this by submitting a report via your Instagram app, as outlined here

 

Please feel free to reply to me here if you have any questions or concerns about the steps mentioned above. I'm happy to help further! 

Rae | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Evonna
New Member
2 0 2

 Hi Rae,

I’m facing the same problem. I followed all the steps that you advised on this forum but still says.
"Your connected Facebook Page on Shopify isn’t connected to an Instagram Account. Learn more about connecting your Instagram account to your Page." ?

I already contacted instagram but they didn’t reply yet. It is really frustrating this situation as I’m trying for more then 2 weeks to solve this issue.

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @Evonna

Thank you for letting me know that you're also experiencing troubles with this. 

Since you've tried everything else outlined in this thread, and you've already contacted Instagram about this, there's one final troubleshooting step that I can recommend, which is completing these steps, or following the steps listed below: 

  1. Open up your Instagram app on a mobile device. 
  2. Head to your business profile and tap 'Edit Profile'
  3. Under 'Public Business Information'  tap 'Page'
  4. Select your Facebook business page here. 

Once you do this, the error you're receiving should be resolved. However, if it's still appearing, then I recommend reaching back out to Instagram about this for further direction.  

Please let me know how this goes! 

Rae | Social Care @ Shopify 
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Evonna
New Member
2 0 2

Hi, @Rae 

Thank you so much for your reply!

I finally solved the problem a few days ago. What I did is to add a few pictures of the product on the instagram account and then I was able to add the Facebook business page to my Instagram account. Because even that was showing facebook page is connected it wan’t. When it connects the Facebook sign becomes light blue and not blurry like before. Then straight away I went and applied for instagram tagging and they accepted in 10 min. 

Hope this will help other users as well that are struggling with this.

Best wishes!

 

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @Evonna

I'm glad to hear this setup is now working correctly on your account.

Thank you for following up to confirm how you solved this issue, too. I appreciate you sharing these extra details here, as hopefully this information will help other Community members who are also experiencing the same troubles with their Instagram and Facebook connections. 

Cheers! 

Rae | Social Care @ Shopify 
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Aleabyk
New Member
2 0 0

Hi can you please help me. None of my accounts are linking up Shopify to Facebook or Facebook and Instagram. This isn’t allowing me to run my business properly. Please if someone can help me resolve This issue ASAP. On Shopify I got to the business manager set up and it says I’m temporarily  blocked. I’m so confused this is all so stressful. 

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @Aleabyk

Thanks for letting me know about the error you're receiving. I understand how this is impacting your business, and the urgency in getting this resolved. I'm glad to lend a hand. 

Can you please send me a screenshot of the message you're seeing in Shopify regarding your account being temporarily blocked? Make sure to hide any sensitive information from this screenshot, and just leave the error message visible.

Once I receive this, I can take a closer look and help work towards a resolution. 

I hope to hear back from you soon! 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Aleabyk
New Member
2 0 0

Hi Rae, 

thank you so much for getting back to me! I literally can’t find anyone to help me with this mess  so attached are the screenshots one is from my desktop computer when I try to create business manager after I have successfully linked my Facebook in the first step. The other two are from my Instagram when I try to link the only Facebook page that I have  I don’t know what else to do  I’ve tried everything and read so many posts on advice on what to do nothing works.   Now in Instagram I’m no longer allowed to do promotion posts since yesterday because of this mess.  I really need this fixed ASAP to help my business grow properl.

 

117784DA-35F9-4109-B141-290749658EBB.jpeg

05A35B12-B069-4A29-A37E-CE55F95D5114.png

CE735C14-4808-4B5C-9581-0F48ED25F6CD.png

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @Aleabyk

Thanks for getting back to me with these details. There's several troubleshooting steps we can try in this instance. 

To confirm, do you already have an existing Facebook Business Manager account? If so, was this account created directly on Facebook, by following these steps, prior to you adding the Facebook Channel on Shopify? Connecting an existing Facebook Business Manager account to Shopify can help resolve this error, so if you have an account that was previously created, please try linking this to your Shopify admin by following this process.  

If this doesn't resolve the error, I recommend creating a new Facebook Business Manager account directly on Facebook. Once you've completed this, go ahead and add this new account to the 'Facebook' section of your Shopify admin, as outlined here

If you're still receiving an error after completing this troubleshooting, then I suggest reaching out to Facebook via their Business Help Center for more information. 

Please keep me posted on how this goes! 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sbshoes
New Member
1 0 0

Hi there,

We have an error message appearing "Instagram account has not been confirmed".

Please could you advise on how we re-connect our Instagram? It's currently hidden from the homepage as it's not working properly.

Thanks! 

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, @sbshoes

Thanks for joining this thread. 

To confirm, are you using the Facebook Channel to connect your Instagram account to your Shopify site? If your Facebook and Instagram set up doesn't look like what's shown in this help document, then you may need to migrate to the current Facebook Channel by following these steps

Can you also please send me a screenshot of where this error is showing up on your end? I recommend making sure that any sensitive, store-specific details are hidden from your screenshot before posting it here. 

I'm happy to help take a closer look into this once I have the above details. 

Thanks! 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog