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Instagram Shipping Issue

georgepatrick
New Member
1 0 0

Hi everyone!


We have an issue trying to setup our shop - we get this message:

**This Instagram account is already connected to a Commerce Account. To continue using Instagram Shopping you need to delete the connected Commerce Account. Contact Facebook to help you resolve this issue.**

We have tried everything, from reinstalling the Facebook App, to creating a new commerce account etc - but still have the same error. 

Has anyone else experienced this, and what is the solution?

Thanks in advance

Replies 3 (3)
FOCUSGROUP
New Member
1 0 0

Having same issue! FACEBOOK FIX THIS!!!!!!!!!!!!!!!!!!!!

ac1122
New Member
4 0 0

I'm currently dealing with the same issue. Were you able to solve this? How?

 

ac1122
New Member
4 0 0

Same here. Were you able to fix this?