App reviews, troubleshooting, and recommendations
<?xml version="1.0" encoding="UTF-8"?>
<p:DCTRequest xmlns:p="http://www.dhl.com" xmlns:p1="http://www.dhl.com/datatypes" xmlns:p2="http://www.dhl.com/DCTRequestdatatypes" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.dhl.com%20dct-req.xsd%20/">
<GetQuote>
<Request>
<ServiceHeader>
<MessageTime>2020-10-01T01:32:42-03:00</MessageTime>
<MessageReference>9887596097610560712386938461</MessageReference>
<SiteID>XXXXX</SiteID>
<Password>XXXXXXX</Password>
</ServiceHeader>
</Request>
<From>
<CountryCode>IN</CountryCode>
<Postalcode>600001</Postalcode>
<City>CHENNAI</City>
</From>
<BkgDetails>
<PaymentCountryCode>IN</PaymentCountryCode>
<Date>2020-10-01</Date>
<ReadyTime>PT10H21M</ReadyTime>
<ReadyTimeGMTOffset>+03:00</ReadyTimeGMTOffset>
<DimensionUnit>CM</DimensionUnit>
<WeightUnit>KG</WeightUnit>
<Pieces>
<Piece>
<PieceID>1</PieceID>
<Height>10.0</Height>
<Depth>10.00</Depth>
<Width>10.00</Width>
<Weight>15.0</Weight>
</Piece>
</Pieces>
<PaymentAccountNumber>XXXXXXXXX</PaymentAccountNumber>
<IsDutiable>Y</IsDutiable>
<NetworkTypeCode>AL</NetworkTypeCode>
<QtdShp>
<GlobalProductCode>P</GlobalProductCode>
</QtdShp>
</BkgDetails>
<To>
<CountryCode>US</CountryCode>
<Postalcode>60176</Postalcode>
<City>CHicago</City>
</To>
<Dutiable>
<DeclaredCurrency>USD</DeclaredCurrency>
<DeclaredValue>15.00</DeclaredValue>
</Dutiable>
</GetQuote>
</p:DCTRequest>
Solved! Go to the solution
This is an accepted solution.
Hi again,
You can try contacting the support via chat from this link: Shopify support.
They might be able to guide you to the right person.
Hi @planet-opv,
Not sure regarding the xml request/response you have provided. However can you confirm the following?
- Are you using this app for DHL India? : https://apps.shopify.com/dhl-india
- If so, does it support DHL freight and also allows you to fetch negotiated DHL rates at checkout?
Namaste HariKrishna,
Thank you for your response.
---
To answer your questions:
- Are you using this app for DHL India? : https://apps.shopify.com/dhl-india
Ans. Yes, we are using this app. We have already filled in the settings with the relevant details.
- If so, does it support DHL freight and also allows you to fetch negotiated DHL rates at checkout?
Ans. It supports. But we are unable to get the negotiated DHL Rate at CheckOut. Exactly the problem we want to have addressed.
Hi,
The app ideally should support negotiated rates since it is developed from the side of DHL and you are using your own DHL account. Have you tried contacting DHL representatives/account manager for India? They should be able to help you.
Also, are you getting the negotiated rates when you check it directly from your account on DHL India? If so, it will be problem with the app and you will have to contact the developers for a solution or use any other app to handle DHL freight. There are apps like our Multi Carrier Shipping Label that helps you handle DHL Express for India with negotiated rates and other requirements like CSB-V. But, if you are using LTL, you will have to contact the developers to make the DHL India app right or use any other DHL Freight apps.
Thank you again HariKrishna,
The XML coded in my original post was a result of the interaction with our DHL representatives. They are also unable to make any headway. They have advised that it may be a Shopify thing and I must ask for support here. Unfortunately it seems the email support is no longer available. Or I am unsure where to find them.
In myDHL account I am getting the relevant negotiated rate. So that is not a problem.
So I guess I will have to follow up with the App developer. My shipments are usually the size of package for a ream of A4 document.
Thank you again for your support HariKrishna.
This is an accepted solution.
Hi again,
You can try contacting the support via chat from this link: Shopify support.
They might be able to guide you to the right person.
Thank you HariKrishna for your time.
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