App reviews, troubleshooting, and recommendations
Heya, in the past two months I've been getting texts from shopify along the lines of
xxxxxx is your shop pay verification code
Nothing more or less. I'm assuming someone is using my number by mistake Since I've never had a shopify account (made this account today). And nobody in my family has ever had one.
I'd love to be able to secure my number since it's not safe someone els using my phone number, and i imagine it's very annoying for them.
-Martin
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This is an accepted solution.
Hi @Martinn!
Thanks for reaching out about this. I can help you out no problem.
Although you are receiving these codes, nobody can make a purchase using the code unless they receive it and input it at checkout. Though it's annoying to receive these messages, users receiving Shop Pay codes do not have their information compromised. You are simply receiving these messages because another user accidentally entered the wrong phone number when signing up for Shop Pay. You can opt out of receiving these messages at this link here.
Let me know how that goes and if there is anything else you need!
Maz | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Hi @Martinn!
Thanks for reaching out about this. I can help you out no problem.
Although you are receiving these codes, nobody can make a purchase using the code unless they receive it and input it at checkout. Though it's annoying to receive these messages, users receiving Shop Pay codes do not have their information compromised. You are simply receiving these messages because another user accidentally entered the wrong phone number when signing up for Shop Pay. You can opt out of receiving these messages at this link here.
Let me know how that goes and if there is anything else you need!
Maz | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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