Is there a better Shopify app for managing customer reviews?

[DracoStones88]

I’ve been using a basic reviews app that allows customers to leave ratings and comments, but it doesn’t provide enough tools to display or leverage reviews effectively. Currently, I’m manually approving and responding to reviews, which takes too much time, and the review widgets don’t fit well with my store’s design. Additionally, I’d like to include customer photos with their reviews to add social proof.

I have a question:
What Shopify app offers advanced features like automated review collection, photo uploads, and seamless design customization? Bonus points if the app integrates with social media or email marketing.

Thank you!

[DaisyVo · Accepted solution]

@DracoStones88 Hi there

Based on your needs, I recommend trying Loox or Judge.me, as both Shopify apps excel in managing customer reviews with advanced features. Here's a quick breakdown of each and why they might work for you:

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Loox

• Photo & Video Reviews: Customers can upload photos and videos alongside their reviews, which is perfect for adding that social proof you’re after.
• Automated Review Requests: Set up automated email campaigns to request reviews after a purchase, saving you the manual hassle.
• Customizable Widgets: Loox offers beautifully designed review widgets that are easy to customize, so they’ll blend seamlessly with your store's design.
• Social Sharing: Share customer reviews (including photos) directly on Facebook, Instagram, and other platforms to amplify social proof.
• Pricing: Starts at $9.99/month with additional features on higher tiers.

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Judge.me

• Photo & Video Reviews: Allows customers to upload photos and videos, just like Loox.
• Automatic Review Management: It automates requests, reminders, and approval processes to streamline your workflow.
• Flexible Customization: Widgets are highly customizable to match your store's aesthetic.
• Integration with Email Marketing: Works with tools like Klaviyo and Mailchimp, letting you leverage reviews in your email campaigns.
• Affordable Pricing: Starts with a free plan (limited features) and the paid plan is only $15/month, which includes most premium features.

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My Personal Take

If your priority is visually stunning reviews with photo uploads and social proof, Loox is a fantastic choice. Its sleek design makes it a go-to for visually driven brands. However, if you're looking for a more affordable app with a robust feature set and solid integrations, Judge.me is incredibly reliable and versatile.

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Other Options

• Stamped.io: Great for reviews, Q&A, and loyalty programs in one app.
• Yotpo: Another premium option, excellent for larger stores with complex needs (but pricier than others).

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If you need help setting up any of these apps or deciding which is best for your store, I’d be happy to guide you.

Best regards,
Daisy

[DracoStones88]

thanks, I have applied your answer

[Han_Judgeme]

Hi there,

This is Judge.me App Support. Our app offers a variety of advanced features tailored to meet your store’s needs, including comprehensive review management and social proof enhancement.

With Judge.me, you can easily automate review request emails, enabling customers to leave text, photo, and video reviews effortlessly.

Our customizable widgets seamlessly integrate with your store’s branding, and the app supports Automatic Social Push, allowing you to share reviews on social media to amplify your social proof.

We provide a free plan with essential features, as well as the Awesome Plan for $15/month, which includes advanced options like Google Shopping reviews and Shop Groups.

By integrating Judge.me with Shopify Customer Accounts, you can encourage repeat purchases by showcasing rewards in the Customer Profile, while giving customers a central hub to manage their reviews and enhance their overall experience.

Additionally, we offer 24/7 support at no extra cost. You can explore our plans here: https://judge.me/pricing.

[Sara_Loox]

Hey @DracoStones88, 

This is Sara from the Loox team 🙂

Other than helping you effortlessly collect and display your reviews with our automated Review Request system, we also offer the option to incentivize photo and video reviews with automated discount codes- giving your customers that extra nudge they need to help build up the social proof on your store. We believe that visual reviews convert best, so that's our main focus at Loox. We also offer easy ways to import all of your reviews from your previous review platform, including any photo or video reviews you've already gathered. 

Our widgets are easily customizable to match any aesthetic- to get a sense of the widgets we offer you can peek at our Widget Library, and to get some design inspiration you can check out our Product Reviews Widget Inspo page. We offer integrations with email marketing apps such as Klaviyo and Omnisend and also include social media sharing options. 

If you have any specific questions about how Loox will suit your store's needs, feel free to check out our Help Center or email us at our support email listed below- we're dedicated to providing top-notch support (you can read our reviews on the App store!) and we'd be happy to help!

[DracoStones88]

thanks for your reply