Is there a better Shopify app for managing customer reviews?

[DracoStones88]

I’ve been using a basic reviews app that allows customers to leave ratings and comments, but it doesn’t provide enough tools to display or leverage reviews effectively. Currently, I’m manually approving and responding to reviews, which takes too much time, and the review widgets don’t fit well with my store’s design. Additionally, I’d like to include customer photos with their reviews to add social proof.

What Shopify app offers advanced features like automated review collection, photo uploads, and seamless design customization? Bonus points if the app integrates with social media or email marketing.

Thanks all!

[Imee]

Hi @DracoStones88! If you're looking for advanced features like automated review collection, photo uploads, and easy design customization, I'd recommend checking out Loox. It automatically collects reviews, including photos and videos. Plus, it's super customizable so you can match the look of your store. Loox also integrates with social media and works with email marketing tools for sending out review requests. It's definitely worth considering if you want to boost engagement and social proof!

[Stacy_Zhuk]

Hello @DracoStones88,

Please, check these apps: Yotpo Product Reviews & Photos and Shopify Reviews by Loox. Maybe they will meet your needs.

Best regards,
Anastasia 

[DaisyVo · Accepted solution]

Hi @DracoStones88 

If you’re looking for a better Shopify app to manage customer reviews with advanced features, I recommend trying Loox or Judge.me. Both apps are super popular in the Shopify community and offer a ton of features to improve your review management process and showcase customer feedback effectively. Here’s a quick rundown:

1. Loox

• Why it’s great: Loox is perfect if you want to include customer photos or videos. It’s designed to boost social proof with visually appealing review galleries.
• Key features:
• Automated review requests sent via email (you can schedule and customize these).
• Allows customers to upload photos/videos with their reviews.
• Beautiful widgets that integrate seamlessly with your store’s design.
• Options to display reviews as carousels or grids.
• Integrates with Facebook, Instagram, and Google Shopping for easy review sharing.
• Bonus: It’s great for stores with a focus on aesthetics, like fashion or home décor, because the visuals look polished and professional.

2. Judge.me

• Why it’s great: This app is incredibly versatile and offers a free plan with features that are good enough for many small-to-medium stores.
• Key features:
• Automated review requests and reminders via email and SMS.
• Customers can leave text, photo, or video reviews.
• Customizable widgets that adapt to your theme (you can match colors, fonts, and layouts easily).
• Integration with social media platforms, email marketing tools, and Google Shopping.
• Rich snippets for SEO, which help your product pages rank higher on search engines.
• Bonus: Judge.me is highly affordable compared to many competitors, and their support team is known to be super responsive.

My take:

If you’re focused on showcasing photos and creating a visually impactful experience, Loox might be your best bet. However, if you’re looking for a more budget-friendly, feature-packed solution, Judge.me is excellent. Both apps will save you time with automation and help you build trust by showing off social proof effectively.

Quick tip for seamless design:

Both apps offer a lot of design customization options, but if the default widgets don’t quite fit your theme, you can usually tweak them with a bit of CSS. Most Shopify themes also let you edit the placement of the widgets through the theme editor.

Let me know which app you decide to try, or if you’d like help setting one up.
If you need any other assistance, feel free to reply and I will try my best to help.

Best regards,
Daisy

[Growave]

Hello @DracoStones88 

I hope you are doing great!

It's Erlan from Growave

If you're looking for a Shopify app to take your reviews to the next level, Growave might be just what you need! It’s a powerful all-in-one marketing app designed to help you automate review collection, allow customers to upload photos with their reviews (great for social proof!), and seamlessly match your store’s design.

Growave makes managing reviews easier with features like automatic review requests via email, widgets that are customizable to fit your brand, and the ability to showcase photo reviews to build trust. Plus, it integrates with the email marketing platform Klaviyo, allowing you to sync customer data and use reviews in your email marketing campaigns. For example, you could create personalized emails featuring recent reviews or highlight top-rated products to boost conversions.

It also offers additional tools like wishlists, loyalty programs, and social media integration, which could save you from juggling multiple apps. It's worth exploring if you’re aiming to streamline your workflow and enhance the customer experience! 

Good luck!

[SEOAnt-Sylvia]

Hello, @DracoStones88 

Yes, the Trustoo app can help solve the problems you mentioned. Here's how:

1. Automated Review Collection: Trustoo automates the review collection process, saving you time by automatically requesting reviews from customers after purchase.

2. Photo Uploads: The app allows customers to upload photos with their reviews, adding social proof and making reviews more engaging.

3. Seamless Design Customization: Trustoo offers customization options to match the review widget with your store’s design, ensuring a more cohesive look.

4. Social Media & Email Integration: Trustoo integrates with email marketing tools, allowing you to send review requests and follow-ups via email, and it can also share reviews on social media to boost visibility.

You can download Trustoo from here and get a 7-day free trail. 

[Kudosi-Carlos]

Hello @DracoStones88 

Sounds like you’re ready to upgrade to something a bit more powerful! If you’re looking for an all-in-one reviews app that goes beyond basic text reviews, Kudosi might be what you’re after. Here’s what Kudosi covers:

• Automated review requests via email or SMS (so you’re not chasing them manually)
• Photo & video uploads from customers — great for building trust
• Customizable widgets that actually match your store’s design
• Smart display rules (e.g. highlight 5-star reviews or recent ones)
• Integrates with email tools like Klaviyo, so you can build campaigns around social proof
• Syncs with Google Shopping & Meta, so your reviews show where it matters

Definitely worth trying out if you want something that does more and saves time.