Is there cheating in how to get a review of Globo's Form Builder ‑ Contact Form app?

[Gurkiran]

I spent a lot of time following Globo's Form Builder ‑ Contact Form app: https://apps.shopify.com/form-builder-contact-form/. I find the number of reviews of the application to increase very quickly and is a bit unusual. Every time an app has to receive a 1* review, there will be 5* reviews very quickly to push the bad review to the next page abnormally. And then the rate of increase in the number of reviews slowed down. Getting a good review from a customer is relatively difficult, but for Globo it seems to be the opposite, especially every time their app gets a 1* review.

Also I see in their backend there is a recommendation to contact for copyright removal. I quite doubt this is the way they use to get reviews from customers. Is it illegal to use the copyright removal trick to get a good review?

I'm not claiming anything, just looking forward to hearing from everyone.

[Linda_Purl]

I think if that's true then it's scary for them, it has a huge impact on Shopify's community, affects you and other partners who have been trying for years.
That seriously violates Shopify's policy.

I guess soon the responsible people from Shopify will see and have an investigation, these partners should not be on the Shopify app marketplace.

[Priyansh]

I also find the problem of using tricks to get good reviews quite common on the App Store, there have been quite a few people complaining about this problem. Partners can use tricks such as: asking customers to contact to remove copyright, free upgrade plans, or give free credits to use the application, etc.
In the end, I believe such tricks will be discovered and partners who do so will be punished by Shopify.

[Gurkiran]

I want to update more about Globo partner. Looks like I just discovered how they create reviews for their apps. I see there are stores that write reviews for some of their apps with similar content such as good apps, great support, will give more stars if possible... Currently if you ask the store owner to give you permissions like a staff member, you can still write a review for the app. Is this their abusive way to write reviews for their apps?

[globosoftware]

Do you think that we can easy to cheat Shopify review?? if so you should try and see many apps has been delisted in Shopify store. 

For us, our team has tried our best to support customer. If the customer is satisfied, you will get a good review.

Our app also not "increase review very quickly", We has over 20k merchants, and get only 700+ reviews. that's an extremely low rate. We are still trying our best to support customer better and get more review. 

You are great competitor, I think so!!!

So do you know what is difference between your app and our app??? it is customer support!!! You should focus on customer support and you will get result like us. Although this result is very modest compared to other apps

[Gurkiran]

Well, if you don't use any tricks then you don't have to worry about anything. I also don't claim to have used a trick or not, and I think Shopify's investigative team is qualified to assess how you got reviews from customers. You can ignore this topic if you feel it is not suitable for you.

[jpvj]

I can not identify the "great customer support".

I have contacted support via email and retrieved the first reply after some days - clearly knot knowing anything about the problem and "asking for screenshots" (typically 1. level "I don't know what to do, so I waste customers time by asking for a lot of irellevant information". I replyed asking for the case to be escalated and after 6 days still no reply.

I'll make my first review now...

[BrianDR]

I can't speak to the ease of cheating reviews for app developers...but, I can say that I use the form builder that Globo makes on a couple stores and have given 5 star reviews for it myself.  The app itself works very good (I used it on one store for 6+ months before subscribing to it on another store), but also they are quite excellent with customer service.  They are quick to respond or solve issues.

Gurkiran - regarding someone with collab access doing the review...While I don't know if it is possible, I believe I receive an email from Shopify after submitting the review...which would alert a store owner that a review had been written.  

The collective skepticism here regarding reviews is not lost on me.  I generally don't have a ton of faith in reviews (but that is largely due to knowing that every use case is individual, and people will be both unwarrantedly positive or negative in reviews)...but I can try an app and if it doesn't work, just move on.

[Gurkiran]

Hi BrianDR,

For an application that has many customers installed, of course there will be real 5 * reviews. So I'm not surprised by what you say. The problem I have is the 5* reviews right after the app gets 1*, and there are quite a few stores that have left reviews on some of their apps with similar and generic content. I have attached a proof picture in my post. It is this that makes me suspicious of the reviews.

As far as I know, if you use a staff account to write a review, there will be no email notification to the store admin until the review gets a response from the developer. Am I misunderstanding this? You can try.

You don't trust reviews much, but many others do. Personally, I think that reviews affect a merchant's installation decision a lot, that's why partners try to have a lot of reviews. Of course, they must be real reviews.

[Gurkiran]

It seems that this partner is also acting like some of the other partners I am having doubts about, they have moved the app to a new partner - PowerfulForm.com : https://apps.shopify.com/form-builder-contact-form

Is this a way to avoid affecting the main partner?