Issue: I can't match "add app" event on Google analytics with my real installs

Issue: I can't match "add app" event on Google analytics with my real installs

FastBundleApp
Excursionist
45 1 4

Hi community,

I have a big problem recognizing the installation channel of each of our customers. Is there a way to find out where a merchant has come from to our app listing and installed the app?

 

I can understand where the "Add app"s come from, from Google Analytics, but I can't map the data to the real installs. I tried to do so by matching the install time from our database with the add app time but I'm missing a lot of data here. We can't match them well and there are a lot of errors.

 

By the way, the add app number does not match with the real installations. Most of the time it is greater than the real installs. Especially when we run google ads and the display is also active. The increase in goal completion (add app) is huge but in real life,.... there's nothing :))

 

So back to my question, do you know any way to understand where a customer has come from?

 

Regards,

Reply 1 (1)

sartman
Shopify Partner
3 0 1

Hi, 

did you find a solution to the above problem?