ISSUE WITH EBAY SHOIFY SYNC

DANFOLEY
New Member
1 0 0

Hi All,

 

Does anyone else get this and or know how to fix this, the error message I receive is ' Failed Reason:
Failed to publish offers for group: A system error has occurred. ' and ebay brush me off as they have no clue too 🙂

 

all advise is so appreciated 

Replies 2 (2)
Olivia
Shopify Staff
Shopify Staff
932 82 172

Hi, @DANFOLEY!


Thanks so much for connecting with us.

 

We appreciate you taking the time to share your question. The eBay Sales Channel is a third-party integration, therefore, we are unable to troubleshoot any issues.

 

In fact, there is a dedicated support team for the eBay/Shopify integration. This support is accessible through the App Developer contact information on the app's page. 

 

I was happy to look this up for you, and you can connect with them directly via email at help@connectebaysupport.com. Not only will they be able to provide the expertise, but they also have the tools and access necessary to assist you. 

 

I trust that helps, but let me know if you have further questions.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Olivia
Shopify Staff
Shopify Staff
932 82 172

Hi, @DANFOLEY.

 

I wanted to follow-up with you and make sure you got the support you need to resolve the eBay sync issues you are experiencing on your store.

 

Please let me know,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog