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Hello, when I log in to TikTok channel in Shopify background, it shows "JWT TOKEN INVALID" and cannot be opened. How can I solve this problem? Thank you!


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Community Moderator
Community Moderator
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Hi @BazaarDoDo,

That does seem strange for sure. Just to make sure are you using a business TikTok account? If your TikTok account is a personal one, it wouldn't work to connect it here. 

Can you also try and see if it connects in Incognito mode and if so, to clear your browser cache? 

If neither of the above options work, could you try contacting our support team directly and one of our advisors can look into this with you directly in real time. You can contact our support team by logging in here

Nick | Community Moderator @ Shopify 
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