Hello, Please Help I have a customer who ordered last Friday and the app from kin custom import is not working can someone please contact them regarding this matter I have emailed them, Facebooked and Instagrammed them trying to get this resolved . My order number is #1041 Thanks
I can't import orders or products because I keep getting this screen on my Shopify. Its been happening since last night because all throughout the day I was able to import products while customizing my website. I can still go to Kin customs website and design stuff but cant transfer them to my Shopify. Of course this would happen right before Black Friday.
I have spoken to both Shopify and contacted Kin Custom about this issue. Shopify has informed me that because it is a third-party application it has to go through the Kin Customs support team. Kin Custom has sent back a generic email informing individuals that they are dealing with this issue and know about it. This is a very unfortunate time to have this happen and I know they have the opposite schedule of the US so this problem won't be tackled until probably later tonight. I have tried hard setting the app by deleting it, however, this did not solve the issue as I can no longer download it again because I receive the 404 page after you hit the tab that says "ADD APP". So we are at the mercy of their tech team.
Thank you for posting this, @Saintfree!
I just emailed them right now as well!
Very unfortunate to have this happen at such an essential time for businesses.
I also noticed that my orders are taking FOREVER to be shipped out, which is very unusual. It usually only takes three days for my orders to be produced and shipped; I have over 20 orders from as far back as 11/14 still marked as "processing".
I just hope that nothing fishy is going on.