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Local currency is not showing on order checkout page

Solved
Rekhaprasad
Tourist
8 0 3

Hi,

 

I have used currency converter app so the customer can see the product and shop on their local currency. Local current is reflecting on product and cart page but while checking out currency not changing and  it's showing in US dollar for all the counties (Canada/India/UK/Australia). Below screenshot for your reference.

Product page

Rekhaprasad_0-1664808919118.png

 

Checkout page

Rekhaprasad_2-1664809032335.png

Please suggest what needs to be done.

 

Accepted Solution (1)
Andrew
Shopify Staff (Retired)
Shopify Staff (Retired)
1746 172 314

This is an accepted solution.

Hi @Rekhaprasad

Currency Converter apps will convert the price of your product into the buyer's preferred currency on the product page or collection page. However, when the customer comes to checkout the price will revert to the base currency that your store trades in.

You see, your payment gateway needs to process payments according to your local currency and your customer needs to be made aware at checkout that this is the case.

If you are eligible to use our own Shopify Payments gateway then you could activate Shopify Markets. This would allow your customers to not only view prices in their local currency but also buy products in their local currency.

If Shopify Payments is not available to you, then the best workaround would be to make your customers aware in advance that they will ultimately be buying in your own base currency. You can do this by inserting some text into each of your product descriptions (something like "sale will be made in USD at checkout"), or you could try editing the checkout language using the language editor.

The language editor option would mean going to Online Store > Actions > Edit Language, then finding the Checkout & System option:

This contains all the different prompts and fields that a customer will encounter during checkout. It would provide you with the perfect opportunity to change the wording to notify the customer that currency will revert to your base currency:

Ultimately, you might find it simpler to just add it in the collection or product description as it might be cleaner or neater to communicate.

I hope this helps!

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 3 (3)
Andrew
Shopify Staff (Retired)
Shopify Staff (Retired)
1746 172 314

This is an accepted solution.

Hi @Rekhaprasad

Currency Converter apps will convert the price of your product into the buyer's preferred currency on the product page or collection page. However, when the customer comes to checkout the price will revert to the base currency that your store trades in.

You see, your payment gateway needs to process payments according to your local currency and your customer needs to be made aware at checkout that this is the case.

If you are eligible to use our own Shopify Payments gateway then you could activate Shopify Markets. This would allow your customers to not only view prices in their local currency but also buy products in their local currency.

If Shopify Payments is not available to you, then the best workaround would be to make your customers aware in advance that they will ultimately be buying in your own base currency. You can do this by inserting some text into each of your product descriptions (something like "sale will be made in USD at checkout"), or you could try editing the checkout language using the language editor.

The language editor option would mean going to Online Store > Actions > Edit Language, then finding the Checkout & System option:

This contains all the different prompts and fields that a customer will encounter during checkout. It would provide you with the perfect opportunity to change the wording to notify the customer that currency will revert to your base currency:

Ultimately, you might find it simpler to just add it in the collection or product description as it might be cleaner or neater to communicate.

I hope this helps!

To learn more visit the Shopify Help Center or the Community Blog.

Rekhaprasad
Tourist
8 0 3

Hey Andrew, thanks it was helpful!

gitgud
Visitor
1 0 0

Hi Andrew.

 

This solution won't be a great shopping experience for customers especially if they see currency they've never heard of and will immediately abandon their cart.

 

I am in the same situation where Shopify Pay is not available in my country (South Africa), very annoying I might add, however, my payments provide does accept and is enabled for international payments and my company is eligible to accept Visa and Mastercard, yet I cannot display currency at checkout in a customer's local territory. Basically, if I can't change/add to the default Market in Shopify, which I can only do if I have Shopify Pay, which I cannot use in my country, irregardless of the fact that I have a payments provider that DOES accept international currency, I am now unable to trade properly.

 

1. This tells me Shopify (while allowing you to use your own payment providers and state that you can use Shopify internationally) is purposely preventing me from trading reasonably internationally.

2. The checkout is designed by Shopify to track the 2.0% fee on transactions and the only reason why there is a limitation on the checkout is due to Shopify Pay, in which my payments provider (also charging 2.0% btw) is not able to show customers currencies which they accept/support.

 

With that said, after all the development effort spent on my Shopify store, meetings and workshops with the biggest payment providers and merchant banks in South Africa, and the very nature of e-commerce (from anywhere, to anywhere) is severely limited by Shopify, I need to look elsewhere and suggest to all the good folk stuck in this dilemma just as Rekhaprasad is/was that they do the same.

 

TLDR; I am very disappointed.