Location Error? Tik Tok Shopify Integration

[ebo8302]

I'm trying to sync my store to TikTok, via the Shopify app.

However, I keep getting this error: 

The address associated with my Shopify store is correct.

[Victoria]

Hi, @ebo8302.

Thanks for posting your question to the Shopify Community.

I understand that you're in the process of syncing your TikTok to your Shopify store but are receiving an error message.

I would like to advise that your warehouse information is synced automatically from Shopify. Valid warehouse address and phone information is required for TikTok Shop to successfully sync the product catalog from Shopify. You can find this information outlined in TikTok's Help Center article. 

To fix this error message, you'll need to ensure your warehouse/fulfillment location information is valid. This can be found in your Shopify Admin under Settings > Locations. If you continue to see this error message after updating your location information, you'll need to contact TikTok Support directly to further review this.

I hope this helps!

[ebo8302]

I already did that, and TikTok is telling me it's a Shopify issue.

[LoriGuel]

Were you able to fix the issue?