Our app Innova offers SMS review capabilities — https://apps.shopify.com/innova-social-reviews With it you can text your customers a link to leave a review on their experience with your staff and experience with your business!
I think you should use easy and fun surveys for that.
I got a demo survey for you - https://public.getmetasurvey.com/survey/603a5859da171c0012faba38
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