Loox "Look Product" button not working

Loox "Look Product" button not working

Ilyasvdb
Visitor
1 0 0

Using the Origin theme. I added Loox reviews to my store, all works well. However, the "Look Product" button when clicking on a review it suggests doesn't work --> displays "page not found".

Looked for hours, can't seem to find where to fix it, neither do I find where to remove the "Look Product" button, thoughts anyone?

 

Thanks

Reply 1 (1)

Sara_Loox
Shopify Partner
31 1 3

Hey @Ilyasvdb 🙂

This is Sara from the Loox team.

When the link in the review quickview leads to a 404 page, it means the review is associated with an inactive product. There's a way to change the product associated with a review in your Loox admin in the Manage Reviews Section. If you need to move reviews in bulk to another product, we would be happy to do this for you from our end.

Could you please reach out to our support email that appears below? We will just need a list of the old product urls and the new product page urls, and then we'll be more than happy to help!

Sara | Loox
success@loox.io