Loox Reviews Subscription

[adamzaiini]

I have already unsubscribe and deleted loox reviews from my store. But i was still charge for it. Can someone help me with this problem? 

[Ellie-BOGOS]

Hi @adamzaiini 😁

This is Ellie from BOGOS (formerly Free Gifts by Secomapp), the #1 Promotion App on Shopify.

Here is the official document from Loox on how to remove the app: https://help.loox.io/article/85-how-do-i-remove-loox-from-my-store

Please note that while Shopify will stop all future charges of your subscription, it will not stop any pending charges that have already been created. This could be the reason for your situation.

If you would like to request a refund, you can try contacting the developers at the email support@loox. io or visiting this page: https://loox.app/get-in-touch. While it's not guaranteed that you will get a refund, it depends on your situation, but I suggest you give it a try.

If my answer is helpful, I appreciate it if you can give me a Like or accept it as Solution!

Wish you all the best with the business 💓

Ellie

BOGOS (formerly Free Gifts by Secomapp)

[Rotem_Loox]

Hey,
Rotem from the Loox team here 🙂

Uninstalling Loox will stop all future app charges but cannot remove pending charges that have already been created by Shopify.

Please contact our support team, and we'd be happy to refund you for that charge!

[T_Gunter]

@adamzaiini I'm looking into using Loox.  Was there something you didn't like about it?  Why are you deleting it?

[adamzaiini]

I just do not want to use it anymore please remove me from it. thanks

[T_Gunter]

Sorry for the confusion.  I don't work for Loox.  I'm interested in using it in my store.  I wanted to know if there was a problem you found.  Or, if there is a big reason I should consider not using it.  Thanks.