Loox Reviews Subscription

Loox Reviews Subscription

adamzaiini
Visitor
1 0 1

I have already unsubscribe and deleted loox reviews from my store. But i was still charge for it. Can someone help me with this problem? 

Replies 2 (2)

Ellie-BOGOS
Pathfinder
79 10 13

Hi @adamzaiini 😁

 

This is Ellie from BOGOS (formerly Free Gifts by Secomapp), the #1 Promotion App on Shopify.

 

Here is the official document from Loox on how to remove the app: https://help.loox.io/article/85-how-do-i-remove-loox-from-my-store

 

Please note that while Shopify will stop all future charges of your subscription, it will not stop any pending charges that have already been created. This could be the reason for your situation.

 

If you would like to request a refund, you can try contacting the developers at the email support@loox. io or visiting this page: https://loox.app/get-in-touch. While it's not guaranteed that you will get a refund, it depends on your situation, but I suggest you give it a try.

 

If my answer is helpful, I appreciate it if you can give me a Like or accept it as Solution!

 

Wish you all the best with the business 💓

Ellie

BOGOS (formerly Free Gifts by Secomapp)

If it is helpful, let me know by giving a Like or Accept solution.
Use BOGOS.io Free gift to create special promotions: BOGO, gift with purchase, product bundles, quantity breaks on your store!
Have a nice day ^_^

Rotem_Loox
Shopify Partner
22 2 0

Hey,
Rotem from the Loox team here 🙂

 

Uninstalling Loox will stop all future app charges but cannot remove pending charges that have already been created by Shopify.

 

Please contact our support team, and we'd be happy to refund you for that charge!

Rotem S. | Loox
support@loox.io