App reviews, troubleshooting, and recommendations
one of my shopify store is currently unavailable but money has been deducted from my account every month and i can't longin to the store. i don't know what is going on
Hello @classicboutique
Can you check your email to see if you have received any notifications about the store closing?
If you haven't received an update from Shopify, the next step is to contact their live support team for more information as they can take a closer look at the issue for you.
Shopify is happy to continue to support you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.
I hope the above is useful to you.
Kind & Best regards,
GemPages Support Team
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