Mailchimp sync is missing "company" merge field

[Jason_Diceman]

I use the Mailchimp for Shopify (aka shopsync) app 2022.

In the initial set-up, I set the Merge Tags drop-down menus to assign Shopify data to Mailchimp merge tags, following the instructions

https://mailchimp.com/en-ca/help/connect-shopify/

All the expected customer data syncs in to Mailchimp except for "company" field.  I've double-checked I set company field in the merge list.  Anyone else with this problem or know a solution?

UPDATE: new customers seem to be getting "company" imported, but not old.  Arg!

[Olivia]

Hi, @Jason_Diceman!

Thank you for reaching out to our network with your question.

I was happy to look into this for you, and I wasn't able to find any other reports with the same issue. As such, I recommend connecting directly with the App's Developer for further insight on why existing customers are missing this data field, and how this can be resolved. 

For your convenience, they can be reached at the following link: mailchimp.com/en-ca/contact/. I trust they will be able to offering customized troubleshooting, but if there's anything else we can help with do let us know.

Warm regards,

[Jason_Diceman · Accepted solution]

UPDATE: I contacted Mailchimp for Shopify Support
mc4shopifysupport@mailchimp.com

and they applied a patch to fix the bug. Sync works fine for me now. Yeah!

[Olivia]

Thank you for the update, @Jason_Diceman!

I am so glad to hear they were able to resolve that for you. Should any other questions come up, don't hesitate to reconnect with our community.

Warm regards,