App reviews, troubleshooting, and recommendations
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Hi everyone,
I’ve implemented Shopify’s Managed Pricing for my public app, and it works perfectly on stores with Basic, Custom, and Advanced plans. However, when a Shopify Plus merchant tries to access the managed pricing page, it results in a 500 error or infinite redirect loop.
I ran this issue through ChatGPT as well, and it suggested that Shopify Plus stores may have custom billing setups (like contract-based or consolidated invoicing), which might interfere with the standard managed pricing UI. However, I couldn’t find any official documentation or public discussion confirming this limitation.
Has anyone else experienced this? Is there a known workaround or confirmation from Shopify that this is expected behavior for Plus stores?
Thanks in advance!
@susann wrote:Hi everyone,
I’ve implemented Shopify’s Managed Pricing for my public app, and it works perfectly on stores with Basic, Custom, and Advanced plans. However, when a Shopify Plus merchant tries to access the managed pricing page, it results in a 500 error or infinite redirect loop.
I ran this issue through ChatGPT as well, and it suggested that Shopify Plus stores may have custom billing setups (like contract-based or consolidated invoicing), which might interfere with the standard managed pricing UI. However, I couldn’t find any official documentation or public discussion confirming this limitation.
Has anyone else experienced this? Is there a known workaround or confirmation from Shopify that this is expected behavior for Plus stores?
Thanks in advance!
Hello @susann,
Yes, this is a known issue—Shopify Plus merchants often use custom billing setups (e.g. consolidated invoicing or contracts) that can conflict with the standard Managed Pricing UI, leading to 500 errors or redirect loops. Shopify hasn’t published official documentation on this yet, but several developers have reported similar behavior. For now, the best workaround is to detect Plus plans via the API and bypass or customize the pricing flow accordingly. Reaching out to Shopify Partner Support may also yield case-specific guidance.
Best Regards,
Amy Cross
Hi @amy598cross ,
Thanks for the insight! I’ll try the workaround you mentioned and reach out to Shopify Partner Support if needed. Appreciate the help!
Best,
Susann