Marketplace Connect Not Syncing Inventory

[rjkmn]

Hello, i'm using the marketplace connect app to sync items between shopify to my previously existing ebay account. I removed all listings from my eBay account and imported them back using marketplace connect on shopify.

However, marketplace connect doesn't seem to be syncing inventory as I keep receiving orders for items that aren't in stock on shopify. When this happens, I get an orange warning saying '1 item may have gone out of stock' but, for example, when this happened this morning - the item had been out of stock for a day.

This has happened several times now and has resulted in my seller status on eBay tanking as I have to cancel the orders. Is there any way to fix this?

[rjkmn]

Hi! Thank you for answering. Where can I find the Sync Settings? When I go to Apps> Marketplace Connect>eBay there are only two sync options for 'Auto-Sync Price and Inventory' and these are both toggled on.

None of my items have SKU numbers, is this the issue?

[rjkmn]

Who is that?

[rjkmn]

Do you know how quickly you usually receive a reply?

[rjkmn]

Hi, how can I manually refresh the sync? Thanks

[rjkmn]

Hi, where can I find Inventory Sync? When I go to Apps > Marketplace Connect > Settings > eBay the only option for sync that I can see is 'Auto-Sync Price and Inventory'?

Thanks

[rjkmn]

Both of these options are toggled on btw

[Codisto]

Hi,

This is Joy V from Shopify Marketplace Connect support. To investigate this issue further, we kindly ask that you contact us directly at marketplace-connect@shopify.com. Please include a sample product or listing for reference, and feel free to attach any relevant screenshots that may help us better investigate the issue.