Merchants uninstalled our app and then cannot install it again.

Solved

Merchants uninstalled our app and then cannot install it again.

Dan-From-Ryviu
Shopify Partner
8390 1651 1664

Our customers are getting the issue that after they uninstalled app and then cannot reinstall it again because it always appear "App installed". Tried flush cache, changed browser and got the same issue.

Is this issue just happening with our app or other partners too? Screen Shot 2022-09-30 at 13.53.44.png

 

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Accepted Solution (1)

Dan-From-Ryviu
Shopify Partner
8390 1651 1664

This is an accepted solution.

They solved the issue.

- Helpful? Like and Accept solution to let me know or Buy me Coffee ❤️!
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

View solution in original post

Replies 2 (2)

Dan-From-Ryviu
Shopify Partner
8390 1651 1664

This is an accepted solution.

They solved the issue.

- Helpful? Like and Accept solution to let me know or Buy me Coffee ❤️!
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

ishb
Shopify Partner
2 0 0

What was the solution? I have the same problem