Merchants uninstalled our app and then cannot install it again.

Solved
Dan-From-Ryviu
Shopify Partner
5570 1021 1053

Our customers are getting the issue that after they uninstalled app and then cannot reinstall it again because it always appear "App installed". Tried flush cache, changed browser and got the same issue.

Is this issue just happening with our app or other partners too? Screen Shot 2022-09-30 at 13.53.44.png

 

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- Ryviu - Product Reviews app, collect consumer photo reviews, import reviews from AliExpress, Amazon, Etsy, Shoppe and Walmart and CSV.
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Accepted Solution (1)
Dan-From-Ryviu
Shopify Partner
5570 1021 1053

This is an accepted solution.

They solved the issue.

- Helpful? Like and Accept a solution. - Donate: Buy coffee - or Paypal me ❤️
- Ryviu - Product Reviews app, collect consumer photo reviews, import reviews from AliExpress, Amazon, Etsy, Shoppe and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 3 months of Shopify for $1/month. Sign up now

View solution in original post

Replies 2 (2)
Dan-From-Ryviu
Shopify Partner
5570 1021 1053

This is an accepted solution.

They solved the issue.

- Helpful? Like and Accept a solution. - Donate: Buy coffee - or Paypal me ❤️
- Ryviu - Product Reviews app, collect consumer photo reviews, import reviews from AliExpress, Amazon, Etsy, Shoppe and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 3 months of Shopify for $1/month. Sign up now

ishb
Shopify Partner
2 0 0

What was the solution? I have the same problem