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Merchants uninstalled our app and then cannot install it again.

Solved

Merchants uninstalled our app and then cannot install it again.

Dan-From-Ryviu
Shopify Partner
11548 2259 2445
‎09-30-2022 02:54 AM

Our customers are getting the issue that after they uninstalled app and then cannot reinstall it again because it always appear "App installed". Tried flush cache, changed browser and got the same issue.

Is this issue just happening with our app or other partners too? Screen Shot 2022-09-30 at 13.53.44.png

 

- Helpful? Like & Accept solution!
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Accepted Solution (1)

Dan-From-Ryviu
Shopify Partner
11548 2259 2445
‎09-30-2022 03:40 AM

This is an accepted solution.

They solved the issue.

- Helpful? Like & Accept solution!
- Ryviu - Product Reviews & QA app: Collect customer reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Dhgate and CSV.
- Reton: Loyalty & Rewards - Earn points through tasks, redeem for discounts, and enjoy exclusive VIP rewards!
- Lookfy Gallery: Lookbook Image - Gain customers with photo gallery, video & shoppable image
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- En...Sign up now.

View solution in original post

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1 Like
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Replies 2 (2)

Dan-From-Ryviu
Shopify Partner
11548 2259 2445
‎09-30-2022 03:40 AM

This is an accepted solution.

They solved the issue.

- Helpful? Like & Accept solution!
- Ryviu - Product Reviews & QA app: Collect customer reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Dhgate and CSV.
- Reton: Loyalty & Rewards - Earn points through tasks, redeem for discounts, and enjoy exclusive VIP rewards!
- Lookfy Gallery: Lookbook Image - Gain customers with photo gallery, video & shoppable image
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- En...Sign up now.

669 Views
1 Like
Report
In response to Dan-From-Ryviu

ishb
Shopify Partner
2 0 0
‎05-04-2023 01:37 PM

What was the solution? I have the same problem

512 Views
0 Likes
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